PRE-BOOKING ESSENTIAL
GENERAL HIRING TERMS AND CONDITIONS
(non-fefundable)1.We operate from Sea Point, Cape Town, on a MOBILE basis (we are not a shop - we deliver from our warehouse ), so please supply hotel or accommodation details. PLEASE NOTE WE OPERATE BY APPOINTMENT ONLY. Please note our HOURS at the top of this page. AFTER HOUR APPOINTMENTS BY PRIOR ARRANGEMENT ONLY - an after hours charge of R 500 may be charged if not arranged beforehand.
You can only book a bike from a specific bike level and not a specific bike.
WE DO NOT DELIVER TO THIRD PARTIES.
ON DELIVERY YOU WILL NEED:
1.1. Your Passport or ID for identification.
1.2. We need an imprint of your credit card for security on the bikes - no credit card, no bike.
1.3. THE RENTAL AMOUNT IN CASH - South African Rand Only.
1.4 PLEASE MEET AT THE ENTRANCE OF YOUR ACCOMMODATION AT THE DELIVERY TIME.
1.5 Please note you are required to check and test ride your bike on delivery to check wheels, gears etc BEFORE you ride the bike. ANY issues with the bike are to be reported BEFORE USE OF THE BIKE. If you do not do so then you accept that the bike was received in good working condition.
1.6 Please note we are not responsible for punctures that happen, gears that are bent or for gear cables that stretch due to incorrect use of the bike AFTER delivery and AFTER USE of the bike.
2. RATES
DAILY HIRE IS 6.00 pm/ 7.00 am - 6 pm or part thereof/Daily Hire is per day not 24 hours.
Please note our HOURS on the TOP OF THIS PAGE.
Bikes need to be returned /collected by 6 pm on the last day of rental.
Please note we charge TIME OUT per bike, not usage.
PEAK PERIODS
Cape Town Cycle Tour Week ( Argus) - 7 day hire only / full payment required on booking.
GROUP BOOKINGS/TOUR ORERATORS
50% payment required on booking (non-refundable) - 48 hours.
50% payment 60 days prior ( non-refundable)
Discounted Long-term rates are charged on a sliding scale even though we may seem to quote a per day rate.
PLEASE NOTE BIKES HAVE TO BE RETURNED BY NO LATER THAN 6 PM ON THE (LAST) DAY OF HIRE .
ADDITIONAL CHARGES apply for 1) LATE RETURNS AFTER 6 PM ( 2 x the 1 DAY HIRE charge will be levied - please also note our ADDITIONAL after hours fees of R 400 ) OUR HOURS OF BUSINESS ARE ON THE TOP OF THIS PAGE. 2) and/or deliveries outside these hours - after hours fee - R400 per trip (free delivery area) - other areas R400 + std delivery charge (non-free areas) . Early deliveries ie the night/day prior to your rental may be arranged prior to delivery.
3. We work by appointment only so please specify delivery and collection times.
We only deliver directly/collect to/from the person renting the bike and not indirectly to/from third parties or hotel concierges. All persons renting bikes need to sign for their bikes on delivery. No exceptions will be considered.
4. DELIVERY OF BIKES: 1 x FREE DELIVERY AND 1 X FREE COLLECTION per order (Free Delivery Zone - Cape Town CBD to Camps Bay)
Other Areas - a delivery charge will be quoted depending on KM to be travelled.
Additional trips where we are to deliver/collect bikes at scheduled times and customers/bikes are not available for delivery/collection will be charged for at R400 per trip call out fee ( free delivery area). Other Areas will be charged @ current charge per km + R400. Additional After Hour fees may be charged for after hour deliveries ( see our standard delivery times and hours at the top of the page).
5. ARGUS CAPE TOWN CYCLE TOUR BOOKINGS:
CAPE TOWN CYCLE TOUR (ARGUS) ENTRIES - PLEASE SEE OUR ARGUS - CAPE TOWN CYCLE TOUR - PAGE ON OUR WEBSITE - the client acknowledges he has read, understands and agrees to the Cape Town Cycle Tour Terms and Conditions as per the page on this website.
INTERNATIONAL PAYMENTS:
PLEASE NOTE WE NEED TO RECEIVE THE QUOTED RENTAL AMOUNTS IN RANDS PAID NETT INTO OUR BANK ACCOUNT- NETT RENTAL AMOUNTS. ALL INTERNATIONAL BANK CHARGES AND CURRENCY CONVERSION CHARGES ARE FOR YOUR (CLIENTS) ACCOUNT. DIFFERENCES IN AMOUNTS PAID WILL BE PAYABLE/REFUNDED ON DELIVERY OF THE BIKES.
PLEASE NOTE WE ARE NOT OPEN ON CAPE TOWN CYCLE TOUR (ARGUS) SUNDAY.
Please note - we are not responsible for CAPE TOWN CYCLE TOUR entries. We do not enter people - we only rent out bikes. It is your own responsibility to enter directly yourself.
Please note there is a minimum 7 day rental period. Full payment is required on booking. Payments are non refundable if cancelled.
Only confirmed bookings will be allocated bikes.
Please keep your proof of payment received from your bank.
As we are a mobile business invoices will be handed out only on delivery of the bikes.
Cancellations: All payments made for the ARGUS CYCLE TOUR wil be forfeited if your booking is cancelled.
6. If your rental bike is not collected and the outstanding rental amount paid on the date on which your bike rental was to start, your booking may be cancelled and your deposit forfeited.
Cancellations: No Refunds./ deposits paid are non-refundable.
INVOICES: Please note as we are a mobile business invoices will be supplied on delivery of bikes etc.
7. CUSTOMISING OF BIKES:
7.1 Bikes are supplied STANDARD. We have standard setups for each size of our 6 sizes XS, S, M, ML, L, XL. ( ie we have 6 STANDARD SETUPS). These 6 standard set-ups generally fit the majority of our customers.
7.2 Seat heights can be adjusted/ pre-adjusted if saddle height is supplied pre delivery .... and seats can be adjusted backwards and forwards - to adjust your reach - a multitool is supplied with all road bikes. Setting of Reach R 150 parts,labour,cables extended etc.
7.3 Specialized Customising of bikes can be done by one of the local bike shops. All charges are for your account.Price on request. Basic Bike - R 300 + charge. Reach only ( where applicable) R 150.
7.4 FITTING OF PEDALS: Please note pedals may be fitted by CTCH for your rental bike however it is up to you the client to double check and to make sure pedals are tight. CTCH will not be liable for damage or injuries sustained by pedals not been tightened.
8. PEAK PERIODS: ARGUS CYCLE TOUR ETC
9. DAMAGE TO AND LOSS OF BIKES IS FOR YOUR (CLIENT) ACCOUNT.
BIKES ARE NOT INSURED. PLEASE INSURE THE BIKES WITH YOUR INSURANCE /TRAVEL INSURANCE CO IF CONCERNED. A VALUE WILL BE PROVIDED.
LOCKS/HEAVY DUTY LOCKS ARE SUPPLIED ON REQUEST. PLEASE KEEP BIKES LOCKED AWAY OUT OF SIGHT IN A SECURE AREA OR IN SIGHT AT ALL TIMES.
ALL DAMAGE TO BIKES OR LOSS THEREOF IS PAYABLE ON DEMAND IN CASH. WHERE BIKES HAVE BEEN STOLEN CTCH WILL NEED A COPY OF THE POLICE REPORT AND THE POLICE CASE NO.
THERE IS A GENERAL WEIGHT LIMIT OF 100KG ON THE RENTAL BIKES.
Helmets (size SMALL to XL only available - if you need bigger than XL you need to supply your own helmet).
WHERE A PROBLEM DEVELOPS WITH A BIKE AND YOU ARE NOT ABLE TO RIDE:
REPORT IT IMMEDIATELY AND RETURN THE BIKE IMMEDIATELY - PHONE, SMS, EMAIL
AFTER HOURS YOU CAN EMAIL OR SEND A TEXT MESSAGE TO REPORT
1. WE WILL ATTEMPT TO HELP WHERE POSSIBLE AND REPAIR
2. WE WILL REPLACE THE BIKE WHERE POSSIBLE
3. IF THE PROBLEM IS NOT REPORTED AND CTCH IS ONLY ADVISED WHEN THE BIKE IS RETURNED NO REFUNDS WILL BE GIVEN. IF THE BIKE IS KEPT FOR ADDITIONAL DAYS AND NOT RETURNED IMMEDIATELY - NO REFUNDS WILL BE ALLOWED FOR THE ADDITIONAL DAYS UNTIL THE BIKE IS RETURNED.
4. IF YOU CONTINUE TO USE THE BIKE FOR ADDITIONAL DAYS AFTER REPORTING THAT A PROBLEM HAS DEVELOPED YOU WILL BE RESPONSIBLE FOR ANY FURTHER DAMAGE CAUSED.
10. PUNCTURES ON GRASS SURFACES IS A MAJOR PROBLEM. PLEASE AVOID GRASSY AREAS.
PLEASE BE ON THE LOOKOUT FOR GLASS ON THE ROADSIDE TO PREVENT DAMAGED/ SLICED TYRES.
BEACH RIDING IS PROHIBITED – FULL SERVICE COST WILL APPLY R550.00 PER BIKE.
11. PLEASE NOTE:
EVEN WHERE SPARE TUBES AND PUNCTURE KITS ARE
SUPPLIED IT IS UP TO THE USER TO DOUBLE CHECK THESE BEFORE RIDING THE BIKE OR TO SUPPLY HIS OWN AS CTCH IS NOT RESPONSIBLE FOR ANY FAULTLY SPARES SUPPLIED. FOR EVENTS PLEASE PROVIDE YOUR OWN EXTRA SPARE TUBES.
12. YOU UNDERTAKE THAT ONLY THE PERSONS SPECIFIED ON THE RENTAL FORM WILL OPERATE THE BIKE/S.
13. BIKE CARRIERS: OUR BIKES ARE NOT TO BE TRANSPORTED IN THE BACK OF TRUCKS OR BAKKIES UNDER ANY CIRCUMSTANCES. OUR BIKES ARE TO BE TRANSPORTED WITH DUE CARE EITHER INSIDE VEHICLES OR ON A BIKE CARRIER IN GOOD CONDITION.
RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
ALL QUOTES ARE VALID FOR 24 HOURS
IF DEPOSITS WHICH HAVE BEEN REQUESTED ARE NOT RECEIVED WITHIN 48 HOURS THE BOOKING IS AUTOMATICALLY CANCELLED WITHOUT FURTHER NOTIFICATION.
Please complete our booking request or availability enquiry form by clicking here:
Bookings / Enquiry form
You can only book a bike from a specific bike level and not a specific bike.
WE DO NOT DELIVER TO THIRD PARTIES.
ON DELIVERY YOU WILL NEED:
1.1. Your Passport or ID for identification.
1.2. We need an imprint of your credit card for security on the bikes - no credit card, no bike.
1.3. THE RENTAL AMOUNT IN CASH - South African Rand Only.
1.4 PLEASE MEET AT THE ENTRANCE OF YOUR ACCOMMODATION AT THE DELIVERY TIME.
1.5 Please note you are required to check and test ride your bike on delivery to check wheels, gears etc BEFORE you ride the bike. ANY issues with the bike are to be reported BEFORE USE OF THE BIKE. If you do not do so then you accept that the bike was received in good working condition.
1.6 Please note we are not responsible for punctures that happen, gears that are bent or for gear cables that stretch due to incorrect use of the bike AFTER delivery and AFTER USE of the bike.
2. RATES
DAILY HIRE IS 6.00 pm/ 7.00 am - 6 pm or part thereof/Daily Hire is per day not 24 hours.
Please note our HOURS on the TOP OF THIS PAGE.
Bikes need to be returned /collected by 6 pm on the last day of rental.
Please note we charge TIME OUT per bike, not usage.
PEAK PERIODS
Cape Town Cycle Tour Week ( Argus) - 7 day hire only / full payment required on booking.
GROUP BOOKINGS/TOUR ORERATORS
50% payment required on booking (non-refundable) - 48 hours.
50% payment 60 days prior ( non-refundable)
Discounted Long-term rates are charged on a sliding scale even though we may seem to quote a per day rate.
PLEASE NOTE BIKES HAVE TO BE RETURNED BY NO LATER THAN 6 PM ON THE (LAST) DAY OF HIRE .
ADDITIONAL CHARGES apply for 1) LATE RETURNS AFTER 6 PM ( 2 x the 1 DAY HIRE charge will be levied - please also note our ADDITIONAL after hours fees of R 400 ) OUR HOURS OF BUSINESS ARE ON THE TOP OF THIS PAGE. 2) and/or deliveries outside these hours - after hours fee - R400 per trip (free delivery area) - other areas R400 + std delivery charge (non-free areas) . Early deliveries ie the night/day prior to your rental may be arranged prior to delivery.
3. We work by appointment only so please specify delivery and collection times.
We only deliver directly/collect to/from the person renting the bike and not indirectly to/from third parties or hotel concierges. All persons renting bikes need to sign for their bikes on delivery. No exceptions will be considered.
4. DELIVERY OF BIKES: 1 x FREE DELIVERY AND 1 X FREE COLLECTION per order (Free Delivery Zone - Cape Town CBD to Camps Bay)
Other Areas - a delivery charge will be quoted depending on KM to be travelled.
Additional trips where we are to deliver/collect bikes at scheduled times and customers/bikes are not available for delivery/collection will be charged for at R400 per trip call out fee ( free delivery area). Other Areas will be charged @ current charge per km + R400. Additional After Hour fees may be charged for after hour deliveries ( see our standard delivery times and hours at the top of the page).
5. ARGUS CAPE TOWN CYCLE TOUR BOOKINGS:
CAPE TOWN CYCLE TOUR (ARGUS) ENTRIES - PLEASE SEE OUR ARGUS - CAPE TOWN CYCLE TOUR - PAGE ON OUR WEBSITE - the client acknowledges he has read, understands and agrees to the Cape Town Cycle Tour Terms and Conditions as per the page on this website.
INTERNATIONAL PAYMENTS:
PLEASE NOTE WE NEED TO RECEIVE THE QUOTED RENTAL AMOUNTS IN RANDS PAID NETT INTO OUR BANK ACCOUNT- NETT RENTAL AMOUNTS. ALL INTERNATIONAL BANK CHARGES AND CURRENCY CONVERSION CHARGES ARE FOR YOUR (CLIENTS) ACCOUNT. DIFFERENCES IN AMOUNTS PAID WILL BE PAYABLE/REFUNDED ON DELIVERY OF THE BIKES.
PLEASE NOTE WE ARE NOT OPEN ON CAPE TOWN CYCLE TOUR (ARGUS) SUNDAY.
Please note - we are not responsible for CAPE TOWN CYCLE TOUR entries. We do not enter people - we only rent out bikes. It is your own responsibility to enter directly yourself.
Please note there is a minimum 7 day rental period. Full payment is required on booking. Payments are non refundable if cancelled.
Only confirmed bookings will be allocated bikes.
Please keep your proof of payment received from your bank.
As we are a mobile business invoices will be handed out only on delivery of the bikes.
Cancellations: All payments made for the ARGUS CYCLE TOUR wil be forfeited if your booking is cancelled.
6. If your rental bike is not collected and the outstanding rental amount paid on the date on which your bike rental was to start, your booking may be cancelled and your deposit forfeited.
Cancellations: No Refunds./ deposits paid are non-refundable.
INVOICES: Please note as we are a mobile business invoices will be supplied on delivery of bikes etc.
7. CUSTOMISING OF BIKES:
7.1 Bikes are supplied STANDARD. We have standard setups for each size of our 6 sizes XS, S, M, ML, L, XL. ( ie we have 6 STANDARD SETUPS). These 6 standard set-ups generally fit the majority of our customers.
7.2 Seat heights can be adjusted/ pre-adjusted if saddle height is supplied pre delivery .... and seats can be adjusted backwards and forwards - to adjust your reach - a multitool is supplied with all road bikes. Setting of Reach R 150 parts,labour,cables extended etc.
7.3 Specialized Customising of bikes can be done by one of the local bike shops. All charges are for your account.Price on request. Basic Bike - R 300 + charge. Reach only ( where applicable) R 150.
7.4 FITTING OF PEDALS: Please note pedals may be fitted by CTCH for your rental bike however it is up to you the client to double check and to make sure pedals are tight. CTCH will not be liable for damage or injuries sustained by pedals not been tightened.
8. PEAK PERIODS: ARGUS CYCLE TOUR ETC
9. DAMAGE TO AND LOSS OF BIKES IS FOR YOUR (CLIENT) ACCOUNT.
BIKES ARE NOT INSURED. PLEASE INSURE THE BIKES WITH YOUR INSURANCE /TRAVEL INSURANCE CO IF CONCERNED. A VALUE WILL BE PROVIDED.
LOCKS/HEAVY DUTY LOCKS ARE SUPPLIED ON REQUEST. PLEASE KEEP BIKES LOCKED AWAY OUT OF SIGHT IN A SECURE AREA OR IN SIGHT AT ALL TIMES.
ALL DAMAGE TO BIKES OR LOSS THEREOF IS PAYABLE ON DEMAND IN CASH. WHERE BIKES HAVE BEEN STOLEN CTCH WILL NEED A COPY OF THE POLICE REPORT AND THE POLICE CASE NO.
THERE IS A GENERAL WEIGHT LIMIT OF 100KG ON THE RENTAL BIKES.
Helmets (size SMALL to XL only available - if you need bigger than XL you need to supply your own helmet).
WHERE A PROBLEM DEVELOPS WITH A BIKE AND YOU ARE NOT ABLE TO RIDE:
REPORT IT IMMEDIATELY AND RETURN THE BIKE IMMEDIATELY - PHONE, SMS, EMAIL
AFTER HOURS YOU CAN EMAIL OR SEND A TEXT MESSAGE TO REPORT
1. WE WILL ATTEMPT TO HELP WHERE POSSIBLE AND REPAIR
2. WE WILL REPLACE THE BIKE WHERE POSSIBLE
3. IF THE PROBLEM IS NOT REPORTED AND CTCH IS ONLY ADVISED WHEN THE BIKE IS RETURNED NO REFUNDS WILL BE GIVEN. IF THE BIKE IS KEPT FOR ADDITIONAL DAYS AND NOT RETURNED IMMEDIATELY - NO REFUNDS WILL BE ALLOWED FOR THE ADDITIONAL DAYS UNTIL THE BIKE IS RETURNED.
4. IF YOU CONTINUE TO USE THE BIKE FOR ADDITIONAL DAYS AFTER REPORTING THAT A PROBLEM HAS DEVELOPED YOU WILL BE RESPONSIBLE FOR ANY FURTHER DAMAGE CAUSED.
10. PUNCTURES ON GRASS SURFACES IS A MAJOR PROBLEM. PLEASE AVOID GRASSY AREAS.
PLEASE BE ON THE LOOKOUT FOR GLASS ON THE ROADSIDE TO PREVENT DAMAGED/ SLICED TYRES.
BEACH RIDING IS PROHIBITED – FULL SERVICE COST WILL APPLY R550.00 PER BIKE.
11. PLEASE NOTE:
EVEN WHERE SPARE TUBES AND PUNCTURE KITS ARE
SUPPLIED IT IS UP TO THE USER TO DOUBLE CHECK THESE BEFORE RIDING THE BIKE OR TO SUPPLY HIS OWN AS CTCH IS NOT RESPONSIBLE FOR ANY FAULTLY SPARES SUPPLIED. FOR EVENTS PLEASE PROVIDE YOUR OWN EXTRA SPARE TUBES.
12. YOU UNDERTAKE THAT ONLY THE PERSONS SPECIFIED ON THE RENTAL FORM WILL OPERATE THE BIKE/S.
13. BIKE CARRIERS: OUR BIKES ARE NOT TO BE TRANSPORTED IN THE BACK OF TRUCKS OR BAKKIES UNDER ANY CIRCUMSTANCES. OUR BIKES ARE TO BE TRANSPORTED WITH DUE CARE EITHER INSIDE VEHICLES OR ON A BIKE CARRIER IN GOOD CONDITION.
RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE
ALL QUOTES ARE VALID FOR 24 HOURS
IF DEPOSITS WHICH HAVE BEEN REQUESTED ARE NOT RECEIVED WITHIN 48 HOURS THE BOOKING IS AUTOMATICALLY CANCELLED WITHOUT FURTHER NOTIFICATION.
Please complete our booking request or availability enquiry form by clicking here:
Bookings / Enquiry form